Transport Manager Terms of Service

Brand: UBrise · Service: Transport Manager · Corporate site: https://ubrise.com
Provider: Reinaldo Victor Artidiello Gonzalez · Address: Valladolid, España · Legal contact: support@ubrise.com
Version: October 30, 2026 · Effective date: 11/03/2026

1. Acceptance and parties

These Terms of Service (the "Terms") are a contract between Reinaldo Victor Artidiello Gonzalez (the "Provider", "we", "us") and the business that subscribes to or uses Transport Manager (the "Customer"). They govern access to and use of the Transport Manager software, its website, its driver app, its integrations and its support (the "Service").

The person who accepts these Terms (by signing up, ticking the acceptance box, paying or using the Service) represents that they are authorized to bind the Customer. If they are not, they must not accept these Terms or use the Service.

The Service is for businesses and professionals only (commercial use). It is not offered to consumers or to anyone under 18.

These Terms exist in English and Spanish. If they differ, the English version controls.

2. Definitions

• "Customer Data": information the Customer, its Users or its drivers enter, upload, import or generate in the Service (loads, stops, documents, drivers, fuel, settlements, invoices, payments, locations, messages, etc.).
• "Users": the people the Customer gives access to the web (Owner, IT, dispatch, office, etc.).
• "Drivers": the people the Customer gives access to the driver app.
• "Plan": the subscription purchased, with its price, limits and features as shown at purchase or in "My plan".
• "Documentation": the help pages, guides and texts of the Service.
• "Data Processing Agreement" or "DPA": the document published at /data-processing, which is part of these Terms.

3. What the Service is and is not

Transport Manager is an administrative management software tool for trucking businesses. It helps organize loads, documents, drivers, fuel, settlements, invoices, collections and locations, depending on the Plan.

The Provider is not a motor carrier, broker, freight forwarder, factoring company, bank, or tax, accounting, employment or legal advisor, and is not the employer of the Drivers. The Provider does not haul freight, negotiate loads or decide payments, and does not provide services regulated by the FMCSA, the DOT or other authorities. All operational, commercial, employment, financial and tax decisions are solely the Customer's.

The Provider may improve, change or remove features. If a change materially removes an essential feature of a paid Plan, the Customer may cancel and receive a pro-rata refund of the prepaid unused period, as its sole remedy.

4. Accounts and access security

The Customer is responsible for: (a) granting, reviewing and removing access for its Users and Drivers; (b) making sure each person uses their own account and does not share passwords; (c) everything done with the Customer's accounts, unless caused by a security failure of the Provider; and (d) turning on two-step verification where the Service offers it for administrators.

The Customer will promptly tell the Provider at support@ubrise.com about any suspected unauthorized access. The Provider may require additional verification, sign sessions out or block suspicious access to protect the Service.

5. Acceptable use

The Customer and its Users and Drivers may not: use the Service for unlawful or fraudulent purposes; upload content that infringes third-party rights or that they have no right to use; try to access other companies' data or unauthorized parts of the system; probe for vulnerabilities, overload or interfere with the Service without written permission; introduce malicious code; copy, resell, sublicense or reverse engineer the Service except as the law expressly allows; or use the Service to build a competing product.

The Provider may suspend, proportionately and with notice where practicable, anyone who breaks these rules or poses a risk to the Service or to other customers.

6. Customer Data

Ownership. The Customer keeps its rights in Customer Data. The Customer grants the Provider a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit and display Customer Data only to provide, maintain, secure and improve the Service, comply with the law and enforce these Terms.

Customer's responsibility for its data. The Customer represents and warrants that: (a) it has all rights, notices, authorizations and consents needed to enter Customer Data and for the Provider to process it under these Terms; (b) Customer Data is accurate and its use does not violate the law or third-party rights; and (c) it will not enter data it does not need, such as full Social Security numbers, medical information, or full bank account or card numbers, except in the Service fields designed for them. The Customer is solely responsible for the content, accuracy and legality of Customer Data.

Aggregated data. The Provider may create and use statistical or aggregated information that does not identify the Customer or any person, to operate, measure and improve the Service.

No duty to review. The Provider does not review or verify Customer Data and is not responsible for it.

7. Drivers, GPS location and monitoring

When the Customer uses the driver app and the location features, the Customer decides which Drivers get access, when location is recorded (for example, during active loads or while the Driver is "on duty"), for what purposes and how long the data is kept, within the options of the Plan.

The Customer is solely responsible for complying with the electronic monitoring, location, privacy and employment laws that apply to it as employer or contracting party, including any written notices, acknowledgments and consents required by the states where it operates (for example, New York's electronic monitoring notice law, Civil Rights Law § 52-c, or similar laws). A Driver's acceptance of the app texts does not replace the Customer's obligations.

Locations, geofences, arrival times, distances and miles depend on the phone, its operating system, permissions, battery, signal and third-party services. They may be inaccurate, delayed or missing. They must not be used as the sole evidence in disputes, for safety or emergency purposes, or for hours-of-service (HOS/ELD) compliance, which the Service does not handle.

Road safety. The app must not be handled while driving. The Customer will instruct its Drivers to use it only when the vehicle is stopped and in accordance with federal and state rules on mobile phone use while driving. The Provider is not liable for accidents, fines or damages related to driving.

Personal phones. If a Driver uses their own phone, the Customer and the Driver are responsible for data costs, the device and its security.

8. Calculations, documents and financial decisions

Driver settlements and payroll, commissions, fuel deductions, invoices, collections, factoring reserves and holds, detention, IFTA miles, taxes, reports and indicators shown by the Service are aids that depend on the data entered, on rules configured by the Customer and on third-party services. They may contain errors.

The Customer must review and approve every calculation before paying, collecting, invoicing, filing taxes or submitting reports (including IFTA returns). The Provider is not liable for payments made or not made, amounts collected or not collected, factoring holds, surcharges, fines, interest, audits or penalties resulting from the use of those calculations or reports. The Service is not tax, accounting, employment or legal advice.

9. Artificial intelligence and third-party services

Some features (automatic reading of PDFs and documents, assistant, route and mileage calculation, maps, email, card payments, integrations such as myTCS or other fuel programs) rely on third-party providers. Results generated with artificial intelligence may be wrong or incomplete and must be reviewed before being saved or used.

The Provider does not control third-party providers and is not liable for their failures, outages, price or term changes, or for loss or delay of information caused by them. Third-party services the Customer turns on for itself (for example, its factoring company, bank, broker or fuel account) are governed by the Customer's own contracts with those parties.

10. Communications

The Customer agrees to receive operational and billing emails and notices about the Service. Messages the Customer sends to its Drivers or third parties through the Service are the Customer's responsibility.

11. Plans, prices and payment

Price. The Customer pays the price of the Plan and of any add-ons (AI credits, mileage lookups, GPS, etc.) shown at purchase or in "My plan". Prices exclude taxes, which the Customer will pay where applicable.

Card payments. Card payments (Visa, Mastercard and others) are processed by Stripe, Inc. or another payment processor. The Provider does not store card numbers. By providing a card, the Customer authorizes recurring charges for the Plan each period until it cancels.

Automatic renewal. Plans renew automatically for equal periods (monthly or yearly) unless the Customer cancels before renewal in "My plan" or by writing to support@ubrise.com.

No refunds. Except as stated in section 3 or required by law, amounts paid are non-refundable, including partially used periods and unused credits. Credits and promotions may expire as stated when granted.

Price changes. The Provider may change prices with thirty (30) days' notice. The new price applies from the next renewal; if the Customer does not agree, it may cancel before then.

Payment disputes. The Customer agrees to contact the Provider first before starting a chargeback. An unjustified chargeback is a breach of these Terms.

12. Non-payment and suspension

If a payment is not received when due, the Provider will notify the Customer. If it remains unpaid ten (10) days after the notice, the Provider may suspend access until payment. During suspension Customer Data is kept and the Owner may request its export. The Provider may suspend immediately in case of a security risk, unlawful use or an order from an authority.

13. Term, cancellation and termination

These Terms apply while the Customer has an account. The Owner may close the company at any time from the Service or through support@ubrise.com; closing does not give a right to a refund.

The Provider may terminate: (a) immediately if the Customer materially breaches these Terms or does not cure a non-payment; or (b) for any reason with thirty (30) days' notice, refunding the prepaid unused portion.

After closing, no one from the Customer can sign in. For thirty (30) days the Owner may request an export of all its data; after that, the Provider deletes Customer Data from its active systems. Encrypted backups are deleted on their normal rotation (up to twelve (12) months) and are not used except to recover the system after a disaster. The Provider may keep what the law requires or what it needs to defend against claims (for example, invoices, payments and acceptance records).

Sections 6, 8, 9, 11 (amounts due) and 13 to 22 survive termination.

14. Backups and responsibility for data

The Provider makes periodic backups to keep the Service running, not as an archiving service for the Customer. The Customer is responsible for exporting and keeping its own records, documents and reports that it must keep by law or for its business. In case of loss or corruption of data, the Provider's only obligation is to use commercially reasonable efforts to restore the latest available backup.

15. Security and incidents

The Provider applies reasonable, industry-standard security measures (encryption in transit, protected passwords, separation of data by company, rate limiting, activity logs, among others). No system is completely secure: the Provider does not guarantee that the Service will be free of unauthorized access, errors or viruses. If the Provider confirms an incident affecting Customer Data, it will notify the Customer as set out in the DPA and applicable law.

16. Confidentiality

Each party will keep confidential the non-public information of the other that it learns through the Service and use it only to perform these Terms, unless it is public, was already known, is lawfully received from a third party, or must be disclosed by law or by order of an authority (with prior notice to the other party where the law allows).

17. Intellectual property

The Service, its software, design, Documentation and improvements are owned by Reinaldo Victor Artidiello Gonzalez and its licensors. These Terms give the Customer only a limited, non-exclusive, non-transferable, revocable right to use the Service during the subscription for its internal business. The software is not sold and its code is not assigned. If the Customer sends suggestions, the Provider may use them freely without any obligation.

18. Disclaimer of warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS. THE PROVIDER MAKES NO WARRANTY, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, UNINTERRUPTED AVAILABILITY OR ABSENCE OF ERRORS. THE PROVIDER DOES NOT GUARANTEE ANY RESULT OR THAT DATA, CALCULATIONS, LOCATIONS OR AI OUTPUTS WILL BE CORRECT. THERE ARE NO SERVICE LEVELS (SLA) UNLESS AGREED IN A WRITING SIGNED BY BOTH PARTIES.

19. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

• (a) Excluded damages. THE PROVIDER AND ITS MEMBERS, OFFICERS, EMPLOYEES, AGENTS AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, BUSINESS, CUSTOMERS, DATA OR GOODWILL, COST OF SUBSTITUTE SERVICES, LOSS OF OR DAMAGE TO CARGO, DETENTION, FINES, PENALTIES, SURCHARGES OR INTEREST, EVEN IF ADVISED OF THEIR POSSIBILITY.
• (b) Total cap. THE PROVIDER'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE OR THESE TERMS, UNDER ANY THEORY (CONTRACT, TORT, NEGLIGENCE, WARRANTY OR OTHERWISE), WILL NOT EXCEED THE GREATER OF: (i) THE AMOUNTS THE CUSTOMER ACTUALLY PAID THE PROVIDER FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (ii) ONE HUNDRED U.S. DOLLARS (US$100).
• (c) Exceptions. THESE LIMITS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED BY LAW, SUCH AS LIABILITY FOR THE PROVIDER'S FRAUD OR INTENTIONAL MISCONDUCT, OR TO THE CUSTOMER'S PAYMENT OBLIGATIONS OR INDEMNIFICATION OBLIGATIONS.

The Customer acknowledges that the price of the Service reflects this allocation of risk and that without it the Provider would not offer the Service on these terms.

20. Indemnification by the Customer

The Customer will defend, indemnify and hold harmless the Provider and its members, officers, employees and agents from and against any third-party claim, demand, penalty, loss, damage, cost and expense (including reasonable attorneys' fees) — including claims by Drivers, employees, contractors, brokers, shippers, factoring companies and authorities — arising out of: (a) Customer Data or its use in the Service; (b) location tracking, monitoring or processing of data about Drivers and other people directed by the Customer; (c) breach by the Customer, its Users or its Drivers of these Terms or of the law (including employment, transportation, tax and privacy laws); (d) the Customer's transportation operations, payments, collections and business relationships; or (e) use of the Service by anyone using the Customer's credentials.

The Provider will notify the Customer of the claim, let it control the defense with counsel reasonably acceptable to the Provider, and cooperate at the Customer's expense. The Customer may not settle a claim imposing obligations on the Provider without its written consent.

21. Time to bring claims, governing law, arbitration and waivers

Time limit. To the extent permitted by law, any claim against the Provider must be brought within one (1) year after the event giving rise to it; after that, it is barred.

Governing law. These Terms are governed by the laws of the State of Florida and applicable U.S. federal law, without regard to conflict-of-laws rules.

Informal resolution first. Before starting any proceeding, the claiming party will send written notice describing the claim and the parties will try in good faith to resolve it for thirty (30) days.

Binding arbitration. Any dispute not resolved that way will be finally decided by confidential arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, before a single arbitrator, in English, seated in Miami-Dade County, Florida. Judgment on the award may be entered in any court with jurisdiction. Either party may ask a court for urgent relief to protect its intellectual property or confidential information, or to collect unpaid amounts.

Class action and jury waiver. CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, NEVER AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION. TO THE EXTENT ANY DISPUTE PROCEEDS IN COURT, THE PARTIES WAIVE TRIAL BY JURY AND SUBMIT TO THE STATE AND FEDERAL COURTS LOCATED IN Miami-Dade COUNTY, Florida.

22. General provisions

• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control (disasters, power or Internet outages, cloud provider failures, cyberattacks, strikes, acts of authorities, pandemics, etc.), except payment obligations.
• Changes to these Terms. The Provider may change them with thirty (30) days' notice by email or in the Service. For material changes the Service will ask for acceptance again; continuing to use the Service after the effective date means acceptance. If the Customer does not agree, it may cancel before then.
• Entire agreement. These Terms, the DPA, the Privacy Policy and the Plan are the entire agreement and replace any prior agreement about the Service. Terms in the Customer's purchase orders or documents do not apply. In case of conflict, the following prevail in this order: a written agreement signed by both parties, these Terms, the DPA and the Plan.
• Assignment. The Customer may not assign these Terms without the Provider's written consent. The Provider may assign them to an affiliate or to an acquirer of its business.
• Independent parties. The parties are independent contractors; there is no partnership, agency or employment relationship between them or with the Drivers.
• Notices. Notices to the Provider go to support@ubrise.com; notices to the Customer go to the Owner's email or within the Service.
• Severability and waiver. If a clause is invalid, it will be enforced to the maximum extent permitted and the rest stays in force. Not exercising a right is not a waiver of it.
• Export. The Customer will not use the Service in violation of U.S. export control or sanctions laws.

23. Contact

For any question about these Terms: support@ubrise.com · Reinaldo Victor Artidiello Gonzalez, Valladolid, España.

Related documents: Privacy Policy · Data Processing Agreement.